Refunds & Cancellations

Dublu Pro is a one-time payment for a digital pass that switches on instantly, so it isnon-refundable once it’s active. We refund in full if you were charged twice, if a failed payment was debited, or if Pro didn’t switch on and we can’t fix it.

What you pay for

You can try your first dublu free. Dublu Pro is a one-time pass per dublu that costs ₹99 (₹69 with a partner promo code), including all taxes. It unlocks Pro for both people in that dublu until 31 Dec 2026, 11:59 pm India time. It does not renew and you will never be charged again automatically.

Cancellations

Because nothing renews, there is no subscription to cancel. You can stop using Dublu at any time, and you can delete your account from Profile → Delete my account. Deleting your account or leaving a pairing does not make a pass refundable.

When we refund

We give a full refund only in these cases:

• Charged twice for the same pass (for example, both partners paid, or a payment was repeated): we refund the extra payment in full.
• Paid but Pro didn’t switch on and we can’t fix it within 2 working days: a full refund.
• Money debited but the payment failed: this is usually reversed automatically by your bank or Razorpay within 5–7 working days. If it isn’t, contact us and we’ll chase it.

When we don’t refund

Once Pro is active, the pass is not refundable for any other reason, including a change of mind, not using Dublu, or ending a pairing (the rest of the pass goes to the person who paid, for one new dublu, as described in our Terms). Please check the price and what Pro includes before you pay: both are shown on the upgrade screen. Nothing here affects your rights under the Consumer Protection Act, 2019.

How to ask for a refund

Write to us within 30 days of the payment. Email admin@soloventure.org from the address you sign in with, with the Razorpay payment ID from your receipt (it starts with pay_). The receipt and your bank statement show Soloventure LLP, the company behind Dublu.

How long it takes

We confirm approved refunds within 2 working days. The money goes back to the original payment method (UPI, card, net banking or wallet) through Razorpay and usually reaches you within 5–7 working days, depending on your bank.